Order Information Company Info Wellcoolstuff.com / Graffiti UK LTD  Company Registration No: 4280388 VAT No: 641 6419 45 If you have any problems with your order contact Kat@wellcoolstuff.com / 0118 9615869 We accept payment by Visa Mastercard Switch, and Solo. All payments are secure using our secure server (SSL 3.0,RC4 with 128 bit encryption (High); RSA with 1024 bit exchange (secure socket layer)) We also use an encryption program powered by Miva merchant version 4.2. When ordering you should notice a symbol of a padlock appear in the bottom left hand corner of your browser. When ordering Please make sure you give your correct telephone number, e-mail and billing address as if the order is going to be delayed it will be harder to contact you. When paying by switch and solo please note that the card number is the long number down the middle of the card. Most orders are despatched first class within a few days however sometimes an item may be out of stock, in which case we will e-mail you to tell you when you can expect to receive it. All prices are in Pound Sterling (£) GBP. For overseas orders, Enjoy our smart Currency Converter while you browse our web site. Unfortunately we no longer take orders from some countries, due to the large amount of fraudulent orders / unreliable postage system. First class postage normally takes about a week to get to most overseas addresses In some cases a surcharge will be added for heavy items, we will inform you if this is the case If you do not wish to order on-line you can order goods by phone or post using Visa, Mastercard, Switch  or Solo (Cash - By registered post). A downloadable order form is available here Please allow 28 days for delivery, Although most items despatched within a few days. If paying by cheque the process is speeded up but putting your card details and address on the back of the cheque. Please make cheques payable to "Graffiti" Discretion is assured, all goods will be sent in plain packaging. the payment on your credit card bill will be to Wellcoolstuff Shipping / Delivery Price Table £00.00-£10.00 = £1.50 £10.01-£20.00 = £2.00 £20.01-£30.00 = £2.50 £30.01-£40.00 = £3.00 £40.01-£50.00 = £3.50 £50.00  +         =£4.00 Returns / Cancellation Policy If any item you have ordered is damaged in transit, please return it to us for a replacement. If you are unhappy with any item, please contact on of our staff by phone or by emailing us (with your order details at hand) and we will try to resolve the matter. If you wish to cancel your order, please contact us as soon as possible so we do not ship your order. Privacy Policy In our society, raw data is a valuable commodity. Every time you buy something with your credit card, use a cash machine, surf the internet or subscribe to a magazine, information is collected about you. In such an environment, the question of privacy arises. Privacy is defined not only as the right to be free from intrusion and interruption, but also the right to have control over one's personal information. wellcoolstuff.com appreciates and respects the privacy of our customers and we will not sell, trade or rent your personal information to others. Fraud Policy All of our orders are checked carefully by members of our staff. Any fraud or attempted fraud is dealt with very seriously by us and our merchant services. If we detect a fraud we will contact our merchant service provider, the card issuing company and the police (internationally). We try to be as fair as possible with all our customers but, we do always prosecute fraudsters as several people have already found out.